Refunds and Return Policy
If the product you have purchased from Deep Blue Studios Pty Ltd has a manufacturing fault, Deep Blue Studios will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product. As each distributor deals with product faults differently, Deep Blue Studios will act upon any warranty that is current and valid at the time the product arrives back at Deep Blue Studios.
Deep Blue Studios is committed to ensuring we comply and exceed Fair Trade Practices. Products purchased from Deep Blue Studios will fulfil certain conditions and warranties.
Deep Blue Studios will attempt to ensure that goods:
are of merchantable quality—that is, goods will reach a basic level of quality given the price of the goods and any description that is provided with the goods
are fit for the purpose or job that the you have described to Deep Blue Studio or that are self-evident
match any description or sample given to the you whether in promotional material, over the phone, in person, on our website or on labelling or packaging
are free from defects and faults.
If the products you have purchased from Deep Blue Studios do not fulfil any of these conditions within the first 4 weeks of purchase, then you may be entitled to a refund from Deep Blue Studios Pty Ltd on return of the goods. If the goods have been partially consumed, damaged or used then you may be entitled to a partial refund depending on the circumstances and the extent to which the goods have been consumed damaged or used.
You may choose an alternative remedy to a refund. In these circumstances you may take an exchange, a credit note or chose to repair the goods.
If the goods being returned have had a fair amount of use then Deep Blue Studios may only be entitled to provide a partial refund or we may elect to repair the product instead. This will depend on the circumstances of the sale and return and if the use of the goods has affected the fault.
You will need to provide proof of purchase from Deep Blue Studios, for example, a receipt or credit record.
Deep Blue Studios is not obliged to provide a refund, credit or exchange if you have:
changed your mind, decided they you longer want the goods or just don’t like them, or found that goods are the wrong size or colour
found that you can buy the same or similar goods elsewhere for a cheaper price
examined goods before buying them and should have seen any fault at that time
had a defect drawn to your attention before you purchased goods, for example, when goods are clearly labelled as seconds or faulty.
Faulty Equipment
Please check the product thoroughly before sending back the equipment. If the equipment is found to have no fault you will be charged for the service time for the inspection of the equipment.
Return Process
Please contact orders@deepbluestudios.com.au
Please email orders@deepbluestudios.com.au with the following information about your faulty equipment:
Order Number
Serial Number
Brand
Model
Detailed description of fault
Once Deep Blue Studios has received your information, we will contact you with advice on where to send your product to be repaired or replaced, whether that is Deep Blue Studios or a local repair centre.
Please Note: The customer is responsible for freight back to us or to the local repairer, we are happy to cover costs back to you. However, please contact the store for larger items as we maybe able to arrange discounted freight.
Deep Blue Studios does not accept liability for returned goods damaged in transit, so pack your returned goods carefully. Always keep original boxes for your equipment so you can safely move or send your unit for repair. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage tends to occur to poorly packaged returns.
